Privacy Statement

 

This is the privacy notice of Helen Lucas Architects Ltd. We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

 

 

Who We Are and Important Information

 

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you send us an enquiry approaching us of the use of our services.

 

This website is not intended for children and we do not knowingly collect data relating to children.

 

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

 

Data controller

Helen Lucas Architects Ltd is the controller.

 

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

 

The Personal Data We Collect About You

 

Personal data, or personal information, means any information about an individual from which that person can be identified.  You can find out more about personal data from the Information Commissioners Office.

 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

 

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

 

How We Collect Your Personal Data

 

Directly. You may give us your Personal Data by corresponding with us via our website, by post, phone, email or otherwise. This includes personal data you provide when you:

 

 

 

How We Use Your Personal Data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

 

 

Purposes for Which We Will Use Your Personal Data

 

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. We require this information to respond to contact requests and in particular for the following reasons:

 

Cookies

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. We require this information to respond to contact requests and in particular for the following reasons:

 

Cookies

We do not use cookies, apart from those by Google Analytics (GA).  GA is used for tracking purposes to help us improve our website and its contents.  GA Privacy Policy can we found here.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

 

 

Who We Share Your Personal Data With

 

We may have to share your personal data with the parties set out below:

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

 

Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

In some circumstances, you can ask us to delete your data: see Your legal rights below for further information.

 

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

 

Your Legal Rights

 

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

 

If you wish to exercise any of the rights set out above, please contact us, our contact details are Helen Lucas Architects Ltd 31-35 Marchmont Road, Edinburgh EH9 1HU.  Telephone number: 0131 478 8880 and Email: mail@helenlucas.co.uk.

 

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

Changes to This Notice and Your Duty to Inform Us of Changes

 

This version was last updated on 16 December 2019, historic versions can be obtained by contacting us.

 

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

 

Queries, Requests or Concerns

 

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us, our contact details are Helen Lucas Architects Ltd 31-35 Marchmont Road, Edinburgh EH9 1HU.  Telephone number: 0131 478 8880 and Email: mail@helenlucas.co.uk.

 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.